Ruthann
Being employed as an SAP CRM Consultant
What on earth is an SAP CRM Consultant?
An SAP CRM (Customer Relationship Management) Consultant provides comprehensive solutions for managing customer's relations having a company. It supports all customer focused business areas, from marketing to sales & services, along with customer interaction channels like Interaction centre, the web, and mobile clients.
SAP CRM can be independently implemented in a very company, it's however increasingly being integrated with ERP to enable the business to raised leverage its resources and provide great customer experience by quickly reacting to customer's demands and also other factors. These main sub-modules of CRM are Sales, Services and Marketing.
While CRM SAP mobile and web solutions are in greater demand, SAP CRM Billing solution offers a niche where there's still tremendous room for growth before saturation shows its head.
Job Functions
It is required from an SAP CRM Consultant to comprehensively educate and conserve the client understand the advantages which an institution can leverage from implementing a totally integrated CRM solution. You will be likely to plan the delivery of CRM solutions and to estimate the trouble associated with such solutions. This effort is further split into a number of in the following focus areas:
- Service: Service Orders and Contracts, Case Management, Installed Bases, Warranty Management and Resource Planning.
- Marketing: Campaign and Lead Management, Segmentation and Lists, Real-time Offers and also Marketing Resource Management.
- Sales: Sales Planning and Forecasting, Sales Performance Management, Territory Management, Opportunity & Contact Management, Pricing & Contracts, Incentive & Commissions.
Additionally , you will be concerned operating process mapping, requirements gathering, design and implementation of CRM Modules particularly Marketing, Sales, and Service. Example of CRM Web Ui Configuration, Interaction Centre on CRM 7.0 is predicted to own significant value addition to client's business processes.
In addition to above, part of the responsibility also includes attending towards role of:
- Engagement Manager: Manage engagement risk while using customer, tracking project financials like planning and budgeting, to handle accounts receivable from customers, defines deliverables together with be sure that clients' sell-in to proposed solutions.
- Business Development: Every aspect of business development like maintaining experience of decision makers at clients, organizes and leads teams pursing various prospects, proposal development for prospects as well as plays a role in proposal pricing.
- Practice Development: To build up solutions and methodologies, develop 'thought-ware' together with 'standpoint' literature, conduct seminars and presentation and bring about publication in industry and trade journals.
- People Development: To counsel and coach as well as to supply guidance and input for the firm's staffing process and be integral a part of staff recruitment and retention policies and activities.
The career of SAP CRM Consultant may be highly rewarding and financially satisfying, given the simple fact that they gotten to help translate client's business goals into tangible outcome by investing in place a world-class system (SAP CRM) the place that the customers think it is highly intuitive and engaging to do business with. The customer gain from having satisfied customers, whom it is able to pro-actively attend, consequently the short placement of sales order, a complaint, an inquiry or payment available options. Given the pace with which mobile technologies and in many cases web has penetrated in everyday's life, SAP CRM continues on the first choice for companies and thus supplies a stable career to SAP CRM Consultant.
Formal Education and Work Experience
- Possesses a BA degree or higher in Sales & Marketing
- SAP SD Certified
- SAP CRM certification preferred
- A minimum of 5 years experience with SAP CRM module with extensive knowledge of various offerings and integration points of SAP CRM with SAP ERP
- At the least couple of years experience of SAP CRM 2007 development experience using SAP standard tools
- At the least three years experience with SAP CRM analysis, detailed design and corresponding documentation skills
- Have the capacity to manage the detailed customization in the relevant CRM modules
- Be able to work independently, demonstrate initiative and mobility
- Positive team player with excellent communication skills
- Commercial insight and attitude and very strong customer focus
- Well versed with advanced Ms Excel features, Ms PowerPoint, Ms Project and Ms Visio
